1. INTRODUCTION
MALACHITE PRT, UNIPESSOAL LDA" is a Portugal-registered company with Company Number 518038300 rep, operating the festival "Afro Nation Portugal" where tickets, addons, and hospitality services (hereafter referred to as "Product and Services") may be purchased.
The following Booking Conditions set forth the terms and conditions governing the purchase of Tickets and Hospitality from us. Please read them carefully, as they establish all rights and obligations.
2. DEFINITIONS
For the purposes of these Booking Conditions, the following terms are defined as follows:
"Ticket(s)": Refers to primary festival tickets that are exclusively allocated by us and made available for sale directly to purchasers.
"Products and Services": Refers collectively to all items available for purchase through us, including but not limited to festival tickets, add-ons (such as merchandise and wristband credits), and hospitality tables.
"You" and "Your": Refer to the individual named on the booking as the lead booker, as well as all individuals for whom the lead booker makes a booking.
"Us," "We," and "Our": Refer to MALACHITE PRT, UNIPESSOAL LDA, including our employees, agents, and any associated business partners.
These Booking Conditions govern all purchases of Tickets and Hospitality services directly from us. If you are considering or making a purchase, you agree to be bound by the terms herein. Further details on our Products and Services are available on our official website at https://www.afronation.com/.
3. LEGALLY BINDING CONTRACT
Your contract with MALACHITE PRT, UNIPESSOAL LDA ("we," "us," or "our") is established upon confirmation of your order and is fulfilled immediately following the conclusion of the Afro Nation festival for which you have purchased Products and Services.
3.1 Formation of Contract: A binding contract between you, the lead booker, and us is created upon receipt of your payment (either in full or the initial instalment under a payment plan). By making a booking with us, you, the lead booker, expressly agree that:
1. Acknowledgement and Acceptance:
You have read and understand these Booking Conditions and, by entering into this contract, you agree to be bound by them, as does every member of your booking.
2. Booking Fee:
A booking fee of 14% will be applied to all Products and Services as advertised and sold on our website. This fee is separate from the ticket or package price.
3. Payment Responsibility:
You accept full financial responsibility for the total cost of the booking, inclusive of all instalments and any applicable fees, and you agree to complete payments according to the agreed Payment Plan schedule. Failure to adhere to the Payment Plan schedule may result in the cancellation of your booking.
4. Data Consent and Privacy Compliance:
You consent to our use of your personal data, including any special categories of personal data (e.g., health conditions, disabilities, dietary requirements), in accordance with our Privacy Policy, and you confirm that you are authorised to provide this information for all individuals included in the booking.
5. Minimum Age Requirement:
By purchasing Products and Services with any age restrictions, you confirm that you are over 18 years old and that all members of your party meet the appropriate age requirement. Purchases must be made with a valid credit or debit card issued in the lead booker’s name.
6. Use of Likeness:
You consent to the use of your likeness and that of your booking party in any film, photography, audio, and/or audiovisual recording taken by us, for use across any media globally without compensation, for purposes including but not limited to festival promotion, security, and crime prevention. Should you wish to object to this use, you must submit a written notice to hello@afronation.com prior to the festival.
7. Changes to Booking Conditions:
We reserve the right to amend these Booking Conditions as deemed necessary. You are advised to review them regularly to ensure awareness of any changes. Your continued purchase and acceptance of our Products and Services signifies your agreement with the terms in effect at the time of purchase. If you do not agree to any revised terms, you must refrain from making further purchases.
3.2 Applicable Terms:
All purchases are governed by the version of these Booking Conditions that is in effect at the time of purchase. If you disagree with or cannot comply with any changes to these terms, you agree not to purchase Products and Services from us.
4. PRODUCT AND SERVICES
Our offerings consist of various types of tickets, clearly identified and defined at the point of purchase via Afro Nation, as well as additional addons and hospitality tables that may be purchased separately for an additional cost.
4.1 Non-Refundable Sales
By completing any purchase, you acknowledge and accept that all Products and Services, including tickets, addons, and hospitality tables, are non-refundable and non-exchangeable. However, if you have purchased booking protection through XCover.com, you may be eligible for a refund under the terms and conditions of XCover.com Protection. In such cases, you must file a successful claim directly with XCover.com in accordance with their policies.
4.2 Currency and Payment Processing
All prices are listed and charged in the specified currency. We disclaim any responsibility or liability for supplementary fees imposed by your payment provider or for any currency exchange rate fluctuations, which remain entirely at your risk and responsibility.
4.3 Scope of Offerings
Please be advised that we do not offer any packages, travel, or flight bookings. Accordingly, we accept no liability for issues arising from flight or travel arrangements made independently in connection with the festival.
4.4 Right to Amend Prices and Correct Errors
We reserve the right to amend any advertised prices at our discretion and to correct errors in advertised and confirmed prices. Prices are not guaranteed until full payment has been received and verified.
4.5 Market-Priced (Dynamic Pricing) Tickets
Certain tickets may be subject to market pricing, whereby ticket prices may vary based on demand, similar to airline and hotel pricing. Known as "Dynamic Pricing," this pricing approach means that ticket prices may increase or decrease at any time before purchase. You will not be entitled to any refund, credit, or adjustment if:
The price of the ticket you purchased was, at any time prior to your purchase, lower than the price you paid; or
Any tickets to the same festival (whether in the same price category or otherwise) are reduced after your purchase.
4.6 Order Confirmation and Purchase Verification
If you do not receive an order confirmation following submission of your payment information, or if you encounter any error message or interruption in service during this process, it is your responsibility to confirm with us whether your order has been completed. We are not liable for any costs or losses incurred if you incorrectly assume an order was or was not placed due to the absence of order confirmation.
4.7 Credit and Debit Card Verification
All purchases are subject to verification procedures, including but not limited to credit or debit card validation, security checks, and payment collection by us. We reserve the right to cancel any order that fails to pass our verification process or where full payment has not been received. In rare instances where a payment is recalled by the issuing bank or payment provider, we may cancel and refund the order, irrespective of any order confirmation issued. We disclaim any responsibility or liability for such cancellations, as they are outside our control.
4.8 Prohibition on Automated Purchasing and Fraudulent Activities
Purchasing or attempting to purchase Products and Services through the unauthorised use of automated devices, software, or processes—such as bots, spiders, or unauthorised linking or framing—is strictly prohibited. We reserve the right to cancel any orders reasonably suspected to have been placed in violation of these Booking Conditions, without notice to you, rendering all associated Products and Services void.
4.9 Anti-Fraud Measures
In our commitment to fraud prevention and protection, we may conduct checks and/or request additional information to verify purchases. We reserve the right to cancel any orders reasonably suspected of being fraudulent, without notice to you, and any Products and Services obtained through such orders will be rendered void.
4.10 Responsibility to Verify Prices
It is your responsibility to confirm the accuracy of the price of your selected Products and Services at the time of booking, as prices may vary, and errors may occasionally occur.
5. DISPUTES AND CHARGEBACKS
5.1 General Provision on Disputes and Chargebacks
Except where exercising rights under section 75 of the Consumer Credit Act 1974 or other statutory rights that cannot be excluded, you agree not to initiate a dispute or chargeback with your card issuer or financial institution regarding any transaction with us.
5.2 Default or Modification of Payment Plan
If you default on, unilaterally amend, or agree to cancel any agreed payment plan or booking, as defined in Clause 12, you agree not to initiate any dispute or chargeback in relation to such transactions, except as permitted by statutory consumer protection laws.
5.3 Third-Party Booking Protection
If you purchase booking protection through XCover.com at checkout and any claims under that policy are denied, you agree not to initiate a dispute or chargeback with your bank in relation to the original booking transaction with us. Any claims regarding the booking protection product must be pursued directly with XCover.com, as we hold no liability for their decision.
5.4 Refunds and Claims
Your rights to refunds, claims, or other remedies shall be governed by these Booking Conditions in addition to any statutory rights that cannot be excluded under applicable consumer law.
5.5 Chargeback Defence
In the event of any improper or unjustified chargeback attempt, we reserve the right to present this Clause as evidence to defend against the chargeback with your financial institution.
6. VOUCHERS AND TICKETS
6.1 Dispatch of Tickets and Vouchers
Tickets and/or vouchers will be dispatched as soon as reasonably practicable, but not before full payment has been received. While we will endeavour to provide an estimated delivery timeframe, we cannot guarantee specific delivery dates.
6.2 Failure to Receive Tickets or Vouchers
If you have not received your tickets or vouchers at least 5 days before the event (or, if earlier, 5 days before your departure for the event), you must notify us immediately at hello@afronation.com.
6.3 Delivery Responsibility
You are solely responsible for providing a valid email address for the electronic delivery of your tickets. You must ensure that your email account is capable of receiving such delivery (including ensuring your email provider does not reject, bounce, or block emails from us, and by checking all folders, including spam and junk). We shall not be liable for any failure to deliver tickets if the failure is caused by you providing incorrect or incomplete contact information, or failing to check your email inbox.
6.4 Collection of Tickets
In certain circumstances, we reserve the right to require you to collect your tickets at the event venue’s box office or an alternative designated collection point. We will notify you in advance of any changes to the delivery method. You may be required to provide your booking confirmation email, photo identification, and the credit or debit card used for the booking in order to collect your tickets.
6.5 Verification of Tickets
It is your responsibility to check your tickets immediately upon receipt. Any discrepancies or errors must be reported to us at hello@afronation.com without undue delay and, in any event, within 5 days of receipt, or prior to the event if that is sooner. We cannot guarantee that errors will be corrected if not notified promptly.
6.6 Ticket Ownership and Licence
Tickets purchased from us remain the property of MALACHITE PRT, UNIPESSOAL LDA at all times and are issued as a personal, revocable licence. We reserve the right to withdraw this licence and refuse admission to the event at any time.
6.7 Lost, Stolen, or Damaged Tickets
You acknowledge that lost, stolen, damaged, or destroyed tickets may not be replaced. However, if replacement tickets are issued, we may charge a reasonable administration fee.
6.8 Purchase Restrictions
Ticket purchases may be subject to limits per person, per credit or debit card, or per household. We reserve the right to cancel orders where these limits have been exceeded, without prior notice.
6.9 Prohibition on Resale and Commercial Use
You are prohibited from purchasing tickets with the intention of reselling them for profit unless formal written permission has been obtained from us. If we discover or suspect that tickets have been purchased for resale in violation of this condition, we reserve the right to cancel the tickets without notice.
6.10 Use of Tickets
Tickets purchased from us may not be used for any of the following purposes without our express written consent:
Advertising, promotions, contests, sweepstakes, or other commercial purposes;
Combining tickets with hospitality, travel, accommodation, or any other product or service to create a package for resale or distribution.
Any use of our intellectual property, including trademarks, for the above purposes will require our explicit prior written approval.
6.11 Complimentary Tickets
Complimentary tickets hold no face value and are not subject to any refund or compensation in the event of cancellation or complaints regarding the event. No cash alternative will be offered for complimentary tickets.
7. ACCESSIBLE TICKETS
7.1 Agreement to Terms
By purchasing an accessible ticket, you acknowledge and agree to comply with these terms and conditions, as well as any other relevant policies set forth by Afro Nation Portugal.
7.2 Access to Accessible Facilities
Purchasing an accessible ticket grants you access to the designated accessible facilities at the Afro Nation event within your chosen ticket tier, subject to availability and in accordance with our accessibility policies.
7.3 Access Card Requirement
All customers requiring accessibility accommodations are required to apply for and obtain an Access Card prior to purchasing an accessible ticket. The Access Card application must be approved and issued by Afro Nation or the relevant authority before any accessible ticket can be purchased.
7.4 Companion Ticket
Access Card holders displaying the +1 symbol are entitled to receive a complimentary companion ticket. This ticket allows one companion to accompany the Access Card holder in the same ticket area. The companion must remain with the Access Card holder for the duration of the event and is fully responsible for the Access Card holder's welfare. Availability of complimentary companion tickets may vary depending on the specific event or venue and is subject to limitations.
7.5 Accessible Viewing Platform
The Accessible Viewing Platform is reserved for individuals using wheelchairs, those with significant mobility impairments, and their designated companions. To access this platform, customers must contact hello@afronation.com to request a wristband, which grants access to the designated viewing area.
7.6 Fraud Prevention Measures
Afro Nation Portugal takes the issue of fraudulent claims seriously and has implemented measures to protect the integrity of the accessible ticketing system. Customers are not required to provide proof of eligibility (such as medical documentation) directly to us. Instead, eligibility is confirmed by successful application and approval for the Access Card Scheme, which must be presented at the event.
7.7 Commitment to Accessibility
We are committed to ensuring that all festival attendees, including those requiring accessibility accommodations, have an enjoyable and seamless experience. We strive to provide an inclusive environment for everyone attending Afro Nation.
7.8 Special Assistance Requests
If you require special assistance or have any questions regarding accessible facilities, please contact us at hello@afronation.com. We are happy to assist with any specific requirements you may have to ensure your comfort and safety during the event.
8. HOSPITALITY
8.1 Package and Festival Entry
Booking a table as part of a Platinum or Diamond package does not automatically grant access to the festival grounds. To gain entry to the festival, you must also purchase a General Admission, VIP, or Golden festival ticket in addition to the hospitality package.
8.2 Non-Refundable Bookings
All table bookings are non-refundable. By booking a table, you agree that no refund requests will be accepted for the hospitality table, and this policy applies without exception.
8.3 Wristband Collection
The lead booker and all members of their group must be present during the wristband collection process. Wristbands will not be issued to individuals not physically present at the time of collection. It is your responsibility to ensure all members of your group are available to collect wristbands.
8.4 Refund and Chargeback Policy
By booking a hospitality table, you agree not to request a refund, chargeback, or reduction in the price of the table, as outlined in Clause 5: Disputes & Chargebacks. This policy is binding upon purchase.
8.5 Entry and Refusal Rights
Table bookings do not guarantee entry to the event. Management reserves the right to refuse admission to any guests who are deemed intoxicated or disruptive. All guests must be over 18 years old and must present a valid passport or driving license as identification. Table reservations must arrive before 7 pm on the day of the booking.
8.6 Presidential Package - Festival Day Access
Guests who purchase a Presidential Package will be issued a festival day access wristband, which allows entry to their table and exclusive access to the festival for the specific day of their booking. Wristbands are only valid for the day of the booking, and access to the festival will be denied on any other day.
8.7 Multiple-Day Presidential Packages
If a Presidential Package is purchased for multiple days, guests will receive a separate wristband for each day of the festival. Each wristband will only be valid for the respective day it corresponds to.
8.8 Access to VIP and Golden Areas
If you purchase a General Admission ticket, booking a hospitality table will grant access to the Golden and VIP areas for the selected day only. For access on additional days, a separate hospitality table booking will be required.
8.9 No Refunds on VIP or Golden Tickets
Customers who have purchased a VIP or Golden festival ticket are not entitled to refunds on these tickets or any reduction in the price of hospitality table bookings.
8.10 Wristband Collection for Presidential Packages
The lead booker and all members in their group must be present during wristband collection. Wristbands will not be issued to anyone not present at the time of collection.
8.11 Refund and Chargeback Policy for Presidential Packages
By booking a hospitality table, you agree not to request a refund, chargeback, or reduction in the price of the table, as outlined in Clause 5: Disputes & Chargebacks. This policy is binding upon purchase.
8.12 Refusal of Entry for Presidential Package Holders
Table bookings do not guarantee entry to the event. Management reserves the right to refuse entry to intoxicated or disruptive guests. All guests must be over 18 years old and must present a valid passport or driving license for identification. Table reservations must arrive before 7 pm on the day of booking.
9. FESTIVAL TIMINGS AND ADMISSIONS
9.1 Changes to Festival Times and Program
Advertised festival start times are subject to change. The opening and closing times of the venue or gates do not indicate the festival’s start or end time, nor do they reflect when artists are scheduled to perform or the duration of their performances. These details are subject to our and/or the artists' discretion and may change without notice.
9.2 Artist Lineup and Program Alterations
We reserve the right to alter the artist lineup, schedule, and/or festival program at our discretion, without any obligation to offer refunds or exchanges. Any such changes will be considered minor or immaterial and will not entitle ticket holders to a refund or compensation.
9.3 Security Searches and Admission Refusal
Security searches may be carried out on patrons at any time, and admission may be refused to individuals who breach, or are suspected of breaching, these Booking Conditions.
9.4 Trading and Unauthorized Goods
Trading or promotional activities within the festival site are not permitted without our prior written consent. Any goods bearing unauthorized logos or trademarks must be surrendered to festival staff upon request.
9.5 Admission and Venue Terms
Admission to the festival is subject to the terms and conditions of the relevant venue. Certain items (e.g., laser pens, mobile phones, pets—except guide dogs, and food and drink brought by patrons) may be prohibited on the site. Unauthorized use of photographic or recording equipment is prohibited; any such materials may be confiscated, destroyed, or deleted. The use of drones or similar devices near the festival site is strictly prohibited.
9.6 Health and Safety
Patrons who believe they may have been infected with Covid-19 or are displaying symptoms of Covid-19 must not attempt to enter the festival site. If you are displaying symptoms or suspect exposure, please follow public health guidance and refrain from attending.
9.7 Refusal of Admission and Removal from Venue
We or the venue reserve the right to refuse admission or remove any person from the venue if they pose a risk to public safety, engage in unacceptable behavior, or breach these Booking Conditions. In such cases, no reimbursement or refund will be provided.
9.8 Pass-Outs and Re-admissions
Unless expressly authorized in advance, pass-outs and re-admissions are not permitted during the festival.
9.9 Health and Safety Risks
Patrons are advised that prolonged exposure to loud music or noise may cause hearing damage. We strongly recommend ear protection. Special effects, such as pyrotechnics, lighting, and audio-visual effects, may not be suitable for individuals with photosensitive epilepsy or similar medical conditions.
9.10 Queuing and Entry
Ticket holders should expect queues at entry gates and are advised to arrive in time for the first act they wish to see. We will not provide refunds for acts missed due to late arrival or delays at the entrance.
10. EVENTS BEYOND OUR CONTROL (FORCE MAJEURE)
10.1 Definition of Force Majeure
We will not be held liable or obligated to provide compensation for any failure to perform or delay in performing our contractual obligations where such failure or delay is caused by Force Majeure. For the purposes of these terms, "Force Majeure" refers to any event or circumstance beyond our reasonable control, which could not have been avoided with reasonable care or foresight. Such events include, but are not limited to:
War, acts of terrorism or the threat thereof, civil unrest, or acts of government or authority;
Significant health risks or disease outbreaks, including pandemics (e.g., COVID-19 or similar events);
Natural disasters (e.g., floods, earthquakes, severe weather conditions);
Industrial disputes, strikes, lockouts, or any form of labor disruption;
Acts of God, such as fires, chemical or biological disasters, and nuclear accidents;
Unforeseeable technical problems with transport or infrastructure.
10.2 Impact of Force Majeure on Festival
If the festival is cancelled, postponed, or affected in any way due to a Force Majeure event, we shall not be liable for any losses, damages, or costs incurred by you as a result. This includes, without limitation, travel expenses, accommodation, or any other associated costs.
10.3 Travel Restrictions and Entry Denials
It is your responsibility to ensure that you can legally enter the country where the festival is held (Portugal). If you purchase a ticket and are subsequently denied entry due to governmental restrictions or regulations (e.g., visa issues, travel restrictions, border closures), this will be treated as a Force Majeure event, and no refund will be provided.
10.4 No Refunds Due to External Factors
No refund, exchange, or compensation will be provided if your ability to attend the festival is affected by factors outside of our control, including but not limited to:
Travel restrictions imposed by your country of origin or the host country (Portugal);
Quarantine requirements, vaccination mandates, or similar public health measures;
Any other government-imposed restrictions that prevent your attendance.
11. CANCELLATIONS
11.1 Cancellation by Us
In the unfortunate event that we are required to cancel the entirety of the festival, we will provide written notification of the cancellation. However, we do not accept liability for any losses or expenses incurred by you as a result of the cancellation, including but not limited to travel, accommodation, or any other associated costs.
Please note that any fees paid in relation to amendments, bookings, or related services are non-refundable under any circumstances, including in the event of a festival cancellation.
11.2 Cancellation by You
If you fail to meet the payment obligations under your agreed payment plan despite our reasonable attempts (up to three attempts) to process the payment, we reserve the right to cancel your booking. In such cases, you will not be entitled to any refund.
Additionally, should you voluntarily cancel your booking, whether it be for a payment plan or a fully paid booking, you acknowledge and agree that all payments made are non-refundable. Our products and services are sold on a non-refundable basis, and we will not accept any refund requests under any circumstances. Please ensure you are fully satisfied with these terms before making your purchase.
12. TRANSFERS
12.1 No Transfer of Bookings
Bookings are strictly non-transferable. Once a booking has been made, it cannot be transferred to another individual or changed to a different date, event, or service.
13. NAME CHANGES
13.1 Introduction
A non-refundable name change fee of €25 applies for any request to amend the name on a ticket within a booking.
13.2 Applicability
The name change fee applies to the lead booker who wishes to transfer the ticket to another individual by updating the name on the ticket. Only one name change is allowed per ticket within a single booking.
13.3 Fee Amount
The fee for changing the name on a ticket is €25 per ticket. This fee is non-negotiable and non-refundable.
13.4 Process
To initiate a name change, the lead booker must contact Afro Nation Customer Support before June 14th, 2025. The request must include the original ticket holder's details, along with the new ticket holder’s full name, date of birth, telephone number, gender, nationality, and country of residence. Once payment is completed, our team will process the change.
13.5 Payment
The name change fee must be paid in full before the ticket details can be updated.
13.6 Deadline
All name change requests must be submitted and processed prior to June 14th, 2025. Requests submitted after this date will not be considered.
13.7 Transferability
The name change fee applies per ticket and is non-transferable between ticket holders. Only the lead booker will be contacted regarding amendments to a booking.
13.8 Verification
Afro Nation Portugal reserves the right to verify the identity of both the original and new ticket holder before processing any name change. Failure to provide satisfactory identification may result in the refusal of the name change request.
13.9 Payment Plan Completion
All payments under any payment plan must be completed before submitting a name change request. If the customer wishes to pay off the balance early to facilitate a name change, they should contact us at hello@afronation.com.
13.10 Limitations
The payment of the name change fee does not guarantee approval of the request. Afro Nation Portugal reserves the right to reject any name change request at its discretion.
13.11 No Refunds
The name change fee is non-refundable under any circumstances.
13.12 Final Decision
All decisions regarding name change requests, including approval, denial, and eligibility, are at the sole discretion of Afro Nation Portugal and are final.
13.13 Modification of Terms
Afro Nation Portugal reserves the right to modify or update these terms and conditions at any time without prior notice. The lead booker is responsible for reviewing the most current terms and conditions before submitting a name change request.
13.14 Acceptance
By requesting a name change and paying the associated fee, the lead booker agrees to be bound by these terms and conditions.
14. POSTPONEMENT
14.1 Jurisdiction and Applicable Laws
Your ticket is subject to the laws and regulations of the jurisdiction in which the festival is held, not the jurisdiction where the ticket was purchased. Any changes to laws or regulations enacted by the governing authority of the festival location will take precedence.
14.2 Event Postponement
In the unlikely event that the festival cannot proceed as originally planned, it will be automatically postponed. You will be entitled to a ticket of equivalent value for the rescheduled festival.
14.3 Notification of Rescheduled Date
We will provide you with the new dates for the rescheduled festival as soon as reasonably possible after they have been confirmed.
14.4 Inability to Attend Rescheduled Festival
If you are unable to attend the rescheduled festival, you must notify us in writing within 30 days from the announcement of the new dates. Upon receipt of your written notice, we will inform you of the available options, which may include the ability to transfer your ticket or receive a refund, depending on the circumstances.
14.5 Failure to Respond
If we do not receive your written confirmation within 30 days of the announcement of the rescheduled festival, you will be deemed to have accepted the alternative ticket provided for the rescheduled event.
14.6 Special Note
We cannot be held liable for any expenses, losses, or inconveniences you may incur as a result of the postponement of the festival.
15.WARRANTIES AND INDEMNITIES
15.1 Representation and Warranty
You represent and warrant that all information you provide to us in relation to your account, as well as in your use of our Products and Services, is true, accurate, and complete. You agree not to provide any false or misleading information, including but not limited to contact details.
15.2 Compliance with Laws
You represent and warrant that, in using our website and accessing or purchasing our Products and Services, you will comply with all applicable laws and regulations. You also agree to adhere to these Booking Conditions, as well as any other applicable terms and conditions that may govern your use of our services.
15.3 Indemnity
You agree to indemnify and hold harmless us and our affiliates, including their respective officers, directors, employees, and agents (the “Indemnified Parties”), from and against any losses, damages, expenses (including reasonable legal fees), liabilities, claims, and demands suffered by any of the Indemnified Parties arising out of or in connection with:
Your breach of these Booking Conditions or any other applicable terms and conditions;
Your violation of any applicable laws or regulations;
Your infringement of any third-party rights.
16. LIMITATION OF LIABILITY
16.1 General Limitation
To the fullest extent permitted by law, we, including our affiliates, parent companies, subsidiaries, and their respective officers, directors, employees, agents, legal representatives, and subcontractors, as well as our relevant suppliers, shall not be liable for any loss, injury, or damage to any person (including you) or property, however caused, in any of the following circumstances:
(a) Where there is no breach of contract or legal duty of care owed by us or our suppliers;
(b) Where such loss or damage is not a direct consequence of any breach on our part or that of our suppliers (excluding death or personal injury caused by our negligence); or
(c) To the extent that any increase in loss or damage results from your own negligence, or breach by you of any of the terms of these Booking Conditions, any other applicable terms and conditions, or any applicable laws or regulations.
16.2 Internet Connection Disclaimer
We accept no liability for any internet connectivity issues that may occur while you use our Products and Services.
16.3 Non-Excludable Liability
Nothing in these Booking Conditions is intended to exclude or limit our liability, or that of any supplier, for death or personal injury resulting from our or their negligence, nor for fraud or any other liability which cannot by law be excluded or limited.
17. QUERIES, COMPLAINTS & DISPUTE RESOLUTION
17.1 Contact Details and Communication
If we need to reach you, we will use the contact information you provided when booking. It is your responsibility to promptly notify us of any changes to these contact details, both prior to and after receiving our Product and Services. You must provide a valid email address, as this is our primary method of contact. Please note that email settings may treat our communications as junk; therefore, we advise you to regularly check your junk or spam folders.
17.2 Complaints During the Event
If you encounter any issues during the event that cannot be resolved by on-site staff, and you wish to raise a formal complaint, you must submit a written notice to us at hello@afronation.com within 28 days of the event’s conclusion. Your notice should include your booking reference and any other pertinent information. Conciseness is appreciated as it helps us identify and address your concerns more efficiently. Failure to follow this process may hinder our ability to investigate your complaint and could impact your rights under this contract. For additional support, you may also submit a complaint regarding your festival experience through the following link: https://livroreclamacoes.pt/Inicio/.
17.3 Organiser Information
The Afro Nation Portugal festival is organised by Malachite Prt, Unipessoal Lda., registered under Company number 518038300.
17.4 Requirement to Contact Us Before Filing a Dispute
By completing a purchase with us, you agree to contact us directly at hello@afronation.com for any queries or complaints regarding your purchase or experience at the event before initiating a dispute with your bank.
18. LAW AND JURISDICTION
18.1 Governing Law
These Booking Conditions are governed by and shall be construed in accordance with Portuguese law.
18.2 Jurisdiction
Both parties agree to submit to the non-exclusive jurisdiction of Portuguese courts for any disputes arising out of or connected to these Booking Conditions.
18.3 Severability of Provisions
If any provision within these Booking Conditions becomes illegal, invalid, or unenforceable under the law of any applicable jurisdiction, this shall not impact the legality, validity, or enforceability of any other provisions in that jurisdiction.
18.4 Enforceability of Remaining Provisions
If a competent court deems any provision of these Booking Conditions invalid or unenforceable, that specific provision shall be omitted, and the remaining provisions shall remain in full force and effect independently.
18.5 No Waiver of Rights
Our delay or failure to enforce any provision of these Booking Conditions does not constitute a waiver of our right to enforce that provision in the future.
19. XCOVER TERMS & CONDITIONS
19.1 Introduction
By purchasing XCover.com Protection through our platform, you agree to these terms in addition to our general Booking Conditions. This protection is provided by XCover.com and is subject to their terms and conditions. For full details, please review XCover.com’s policy prior to booking.
19.2 Coverage
XCover.com Protection provides coverage for the purchase of tickets and associated event purchases (e.g., parking, locker rentals) in case you or another ticket holder cannot attend the event due to the following circumstances:
Injury, illness, or death affecting you, another ticket holder, or an immediate family member (provided the condition was not pre-existing at the time of purchase).
Requirement as a carer for another ill or injured ticket holder.
Unexpected delays due to transit strikes occurring after your booking.
Pregnancy-related medical issues preventing attendance.
Unexpected deployment as a member of the armed forces.
19.3 Exclusions
You are not eligible for protection if:
You are unwilling to attend the event.
You had a pre-existing medical condition affecting your ability to attend the event at the time of purchase.
You fail to provide the necessary documents requested by the XCover.com claims team.
19.4 Claims Process
To submit a claim for XCover.com Protection, you must visit xcover.com/claim within 15 days of the event. You will be required to provide a detailed description of the reason for the claim along with supporting evidence.
19.5 Refunds and Claims
We cannot offer refunds for tickets if XCover.com Protection was not purchased or if your claim under XCover.com Protection is denied. Any claims must be pursued directly with XCover.com.
19.6 Disputes Regarding Claim Refusal
You agree not to initiate a dispute against Afro Nation Portugal if your claim under XCover.com Protection is denied. Any dispute must be handled directly with XCover.com.
19.7 Statement of Demands and Needs
Before purchasing XCover.com Protection, you should assess whether the coverage meets your specific demands and needs. We do not provide advice regarding the suitability of the policy.
19.8 What is Not Insured
Please refer to the XCover.com policy for full details of exclusions. Certain circumstances are not covered, and these will be outlined within the terms provided by XCover.com.
19.9 Fraudulent Claims
Making fraudulent claims under XCover.com Protection will result in the denial of the claim and could lead to termination of the protection.
19.10 Cancellation of Policy
If you wish to cancel your XCover.com Protection, you may do so within 14 days from the date of payment. Please visit xcover.com/help for further details.
19.11 Data Protection
Your personal data will be handled according to XCover.com’s privacy policy, which governs the collection, storage, and use of your information.
19.12 Financial Services Compensation Scheme (FSCS)
XCover.com Protection is covered under the Financial Services Compensation Scheme (FSCS). This may provide protection if XCover.com is unable to meet its obligations.
19.13 Third-Party Rights
Only you and the policy issuer (XCover.com) are parties to the protection contract. No third parties have rights to enforce any terms of this protection.
