Afro Nation is proud to be the first international festival to partner with Nimbus Disability and the Access Card Scheme, ensuring an inclusive and enjoyable experience for all attendees, regardless of accessibility needs. We offer quick entry through dedicated Access Card lanes and assist wheelchair users and those with mobility challenges around the sand and straight to our Accessible Viewing Platform — where the view is unbeatable! 

For those requiring additional assistance, we provide services to help you bypass queues for refreshments and toilet facilities. Our team is here to ensure your comfort and convenience throughout the event. 

During the festival, security and staff will be stationed at the Accessible Viewing Platform and throughout the venue to ensure your safety and enjoyment. If you need help at any time, simply approach them for assistance or guidance. 

Come join us in soaking up the vibrant festival vibes – it's all about having a good time, and we've made sure everyone is included!

Our Access Application process is simple and user-friendly. Customers with accessibility needs can visit our dedicated registration portal to complete a quick and confidential application. During registration, you'll provide information about your specific access requirements along with evidence to request an Access Card. 

Apply for the Access Card Scheme here.

The Access Team will review your submission and assign appropriate symbols that reflect your needs. Once approved, you'll receive an Access Card ID, which you'll need to send us via email along with your desired ticket. Once confirmed, we'll send you a payment link to finalise your booking. Before the festival, you will receive your Access Card, which discreetly communicates your needs to our staff. 

If you already have a valid Access Card ID, you do not need to apply again. Please contact us via email with your Access card ID and desired ticket. 

To ensure an inclusive and seamless experience at Afro Nation Portugal, you must apply for an Access Card before purchasing your Access tickets. Once successfully registered and in possession of the Access Card ID, please contact us here with your ID and desired ticket. 

If you do not require an Access Card for Afro Nation Portugal, please purchase our standard tickets.

Our detailed Access Guide, containing information about your experience will be sent to you in advance of Afro Nation Portugal 2025. This guide aims to empower our accessibility customers with the necessary details to plan and enjoy your time at Praia da Rocha Beach! 

If you have specific enquiries or need more assistance, please contact us here.

Customers with the +1 symbol on their Access Card are eligible for a complimentary Essential Companion ticket. 

If you require an Essential Companion, follow these simple steps: 

Application Process: 

When completing your Access Application Form, be sure to apply for an Essential Companion

Ticket Purchase: 

After successfully receiving your Access card ID, please contact us here with your ID and desired ticket. We will then send you a payment link to finalise your booking. 

Refunds: 

Since this ticket is complimentary, it is non-refundable. 

Responsibilities: 

Your Essential Companion will be your guide throughout the festival, assisting with your specific needs. From ensuring your comfort to helping in emergencies or evacuations, they've got your back—and so do we! 

Approval Process: 

All Essential Companions must be approved by The Access Card Team. 

For any questions, feel free to contact us directly.

Our Accessible Viewing Platform (AVP) is designed with inclusivity in mind, ensuring you can revel in the vibrant beats and infectious energy without missing a moment. Embracing the spirit of unity and celebration, our platform is situated in our General Admission area facing the main stage and is open to Access Card Holders with their +1 Essential Companion.   

Ramp access, wheelchair-friendly toilets, and the electrifying vibes are what define our platforms.  

Operating on a first-come, first-served basis, our platforms are in high demand, especially when the music reaches its peak. If the platform reaches full capacity, we seamlessly transition to a one-in, one-out policy. This ensures a dynamic flow of energy and guarantees that everyone gets a chance to experience the magic of Afro Nation Portugal. 

ACCESSIBLE TOILETS  

You will find wheelchair-friendly toilets on our AVP platform and accessible toilets throughout Afro Nation. These' locations will be provided in our information pack which we will email you before the festival.   

WATER STATIONS  

Stay refreshed and energised at Afro Nation Portugal with our strategically placed water stations throughout the venue.

MEDICAL TENTS  

Medical tents are readily available in the unlikely event of an emergency. Please refer to your Information Pack and Access Guide for more information.  

QUIET ZONE  

Our Medical facility has a quiet zone to take a breather and recharge at Afro Nation. Plus, Access card holders and Essential Companions are free to leave and re-enter the festival during our opening hours. 

D/DEAF CUSTOMERS 

Our large visual displays are strategically placed throughout the venue, featuring important announcements that keep you in the loop. 

CUSTOMER EXPERIENCE TEAM (C.E.T) 

For assistance at any time, our Customer Experience Team are here to help. They are stationed throughout the venue to guide you past queues and assist you when needed. 

TEMPORARY IMPAIRMENTS  

Kindly be advised that Afro Nation is on fine sand, and our Access facilities are not equipped to accommodate Individuals with temporary impairments such as healing injuries, broken bones, or expectant mothers. Please consider the considerable amount of movement involved at Afro Nation, where the rhythm and vibes are alive at every turn. Regrettably, chairs are not permitted within the festival grounds. We encourage you to plan accordingly and fully embrace the immersive experience Afro Nation has to offer, ensuring your enjoyment and safety throughout the celebration. 

If you injure yourself during the festival, we will do our utmost to find you a place on our Accessible Viewing Platform. Please note, we cannot guarantee your space as this is strictly for our Access Card holders.  

EFFECT LIGHTING  

Afro Nation Portugal may feature smoke machines, strobe lights, lasers, fireworks, and other dazzling effects to amplify the experience. Attendees sensitive to these elements are kindly advised to take note, and plan accordingly.  

MEDICATION  

For those bringing essential medication to Afro Nation Portugal, we encourage you to plan ahead for a worry-free experience. Consider bringing a copy of your doctor's letter or prescription, and ensure your medication is kept in its original packaging. We understand the importance of proper storage, and for those requiring cold storage, rest assured that fridges will be available. Your health is paramount, and to facilitate a seamless festival experience. Feel free to reach out to us here if you require any medication storage needs.  

SECURITY AND STEWARDS  

Our dedicated Security and Stewarding Team are ready to assist you, they have been briefed to provide information, help, and support throughout the event. Easily identifiable by their numbered tabards/shirts, approach them if you're unwell or require assistance.  

In case of a site evacuation, ensure your companion / PA is informed as they are your primary point of assistance during an emergency evacuation. Near the viewing platform, our vigilant security and stewards will facilitate a safe transition, ensuring everyone reaches a place of safety.  

GROUND CONDITIONS / WEATHER  

Embrace the natural beauty of Praia da Rocha beach as the backdrop to Afro Nation Portugal 2025. It's important to note that the ground level comprises fine sand, which may pose challenges for wheelchair users. However, to mitigate this, we have implemented accessible pathways leading to the Accessible Viewing Platform, ensuring a smooth and enjoyable journey to your desired vantage point. Given the beach setting and the uncovered nature of our Accessible Viewing Platform, please be mindful of sandy conditions and plan your attire accordingly. 

Is Afro Nation Wheelchair friendly? 

We want to ensure that everyone has a fantastic experience at Afro Nation Portugal. However, we must advise those with mobility issues to consider their comfort and accessibility when choosing their tickets. The festival venue is situated on fine sand, which will pose challenges for mobility. In the spirit of transparency, we recommend our General Admission tier for wheelchair users and our guests with mobility challenges who need quick access to the AVP platform. While VIP and Golden tickets come with exclusive perks, navigating the sandy terrain will be challenging.   

Is there a specific entrance/exit for disabled customers? 

Yes, we have a dedicated entrance and exit for Access Card holders. More information will be provided in our Access Guide closer to the festival.   

Can I leave and enter the festival?  

Access Card holders and Essential Companions can leave and enter the festival during our entry times. 

Are there visual alerts and signage throughout the festival for important information?   

Yes, we implement visual alerts on our big screen and signage around the festival. 

Do you have an accessible viewing platform? 

We have an Accessible Viewing Platform (AVP) in our General Admission area facing the main stage and seating available throughout the festival. All Access Card holders will be given a wristband to use the platform.  

Will I have problems walking around if I have mobility challenges? 

Our festival is on fine sand throughout the venue. However, we have a trackway in our General Admission area to the Accessible Viewing Platform. The platform has quick access to our vendors and seating is available around the venue.  

Do you provide Essential Companion tickets?  

If your Access card has the +1 symbol, you will be provided with an Essential Companion ticket. Please send us your Access card ID and desired ticket. Once received, we will create your booking and send over a payment link to secure your spot!

I can’t queue for long periods; how can I access the festival easily? 

Not a problem, we have a designated entry point for those with mobility issues and our Customer Experience Team and staff will assist you through the queues. More information will be included in our Access Guide closer to the festival.   

Does the bag policy apply to accessible ticket holders?  

Our bag policy applies to all guests. However, if you need to bring necessary essentials with you, please disclose this on your access application and contact us directly here so we can advise you further. 

Is it possible to skip the queue for refreshments & toilets?  

Access card holders with mobility issues can bypass queues at our event. Please speak with a staff member if you are not comfortable doing this alone, we will guide you to the front.  

Can my Essential Companion collect my wristband for me?  

Yes, they can! Your wristbands will be available at the customer service desk at the festival entrance.  

Does Faro International Airport provide assistance for those with mobility challenges?

Yes they do! You must request this service from your airline or travel agent upon booking your trip, or up to 48 hours before the published time for the departure of the flight. The information will be transmitted by the airline to Faro International. More information can be found here. Please note that Afro Nation is not affiliated with the MyWay assistance service.