See below our FAQs
Please find our full statement on Afro Nation 2020 here, which contains a vast array of information on your ticket, festival dates, useful information on flights/hotels and more.
If you have a specific further enquiry not answered within our full statement, please find some FAQ’s below.
If you have a ticketing query, and it has not been answered in the below FAQ’s, please check the Festicket/Ticket Arena FAQ’s (depending where you purchased your ticket), where more detailed information is included:
How do I list my tickets for resale?
All customers should have received an email from Festicket and Ticket Arena, including details on how to list your ticket for resale. Simply click on the link to go through to our Resale Form and follow the instructions. Note that you will only be able to list your ticket in the resale via this link as it contains all the information related to your order. Once you’ve submitted the form and confirmed that you want to list all the tickets of your order for resale, we’ll notify you by email when your tickets are listed, and then again if they are successfully sold.
When must I list my ticket for resale by?
If you have not registered your ticket for resale by 15/06/20, the ticket will be automatically carried over for Afro Nation Portugal’s rescheduled dates in 2021.
My ticket has sold straight away on the resale. Why do I have to wait 30 days to get my money?
We expect the money to be transferred within this time, but this process may take up to 30 days from when your sale is confirmed by Festicket. This is due to increased demand on ticketing companies during this time and ensuring due diligence on all ticket sales.
If you are yet to receive any information or your purchase money by the end of the 30 day period, then please do not hesitate to get in touch with us and we can investigate on your behalf.
My ticket is not selling as it’s more expensive than other tickets?
Festivals normally release tickets in pricing tiers, usually starting with Early Bird tickets, which are often discounted from the final price. As all customers can resell their tickets at their face value, you may see the same ticket at a different price.
To ensure the fairest possible opportunity for customers looking to resell their ticket, we have kept a strict face-value limit to all tickets – with the opportunity to resell your ticket through to September.
My ticket has been on the resale platform but has not sold so can I get a refund?
Your tickets can remain on the resale platform until 15//09/20. If your ticket has not sold by this date then it is still transferable for the rescheduled Afro Nation Portugal dates in 2021. As long as your ticket has not been sold, if you decide you want to attend the festival yourself, contact Festicket and they will unlist your ticket from the resale and reactivate your original order to make it valid for you to use
Tickets are available on Viagogo – what are you doing about this?
Tickets on third party websites are not valid or genuine. To ensure you are buying a genuine ticket please follow the links on our website. Our official reseller is Festicket.
If your question has not been answered here, please contact:
What are the festival dates?
The festival begins on 1st July. The event will run into the early morning of 4th July
Where is the festival?
The festival will take place on Praia da Rocha beach in Portimao, The Algarve, Portugal. Praia da Rocha is one of the most popular beaches in The Algarve and is about an hour’s drive away from Faro International Airport.
What are the festival times?
There are festival events running from each afternoon until the early hours of the next day. Full details of the programme and times will be released in advance of the festival. Keep up to date by signing up to the mailing list or following us on Instagram @AfroNation
What age do I have to be?
Afro Nation Portugal is an 18+ only event and you will need ID to prove your age to guarantee entry. To purchase alcoholic beverages at the festival you must be over 18.
Where can I find the full programme?
Set times and day-by-day breakdowns will be revealed before the festival begins. Keep up to date by signing up to the mailing list or following us on Instagram @AfroNation
Will Accreditation be open every day of the festival?
Yes. Full accreditation opening times will be released in the days leading up to the festival.
Can I go in and out of the festival site every night?
Yes. Your wristband allows you to go to and from the festival site and into each venue as often as you’d like. Last entry for the main site is 9pm.
What happens if I lose my wristband?
Wristbands will only be issued once. Broken or lost wristbands cannot be replaced so please look after them.
What’s included in my festival ticket?
General admission tickets include three-day access to the main festival area. VIP tickets include access to the main area, a dedicated VIP area with a private bar and fast-track entry into the festival site. Note: Drinks and private tables are not included in the ticket price. Bill and venues subject to change.
How can I change my address?
Please contact your ticket provider directly.
How can I change my booking email?
Please contact your ticket provider directly.
What do I need to bring to guarantee entry?
Please bring your ticket, the card you purchased the ticket with and valid photo identification.
What constitutes a valid photo ID?
Photographic forms of identification such as a passport or driving licence are acceptable.
What if I want to gift my ticket to a friend?
If the name on your ticket does not match your ID, you will need to bring the following in order to exchange for your festival wristband:
1 – A signed cover letter from the card holder
2 – A clear scan showing the last 4 digits of the long card number on the card used
3 – A clear scan of passport or driving license of the card holder
Who are the official ticket vendors?
Festicket (and their subsidiary, TicketArena) is the primary ticketing partner for Afro Nation Portugal 2020.
Where should I stay?
Visit our official travel partner, Travel Republic, who offer a range of accommodation to suit all budgets.
Can you camp at Afro Nation?
Afro Nation is a non-camping festival.
How should I resolve an issue with my hotel?
Please speak with your hotel provider directly.
What time is check-in and check-out?
Check-in and check-out times for hotels, villas and apartments vary. Find your accommodation directly.
How can I safely store belongings?
Most hotels come with safety deposit boxes in the rooms, but some require a nominal fee for their use. Check with your accommodation when booking for information.
What are my flight options to Portugal?
Portugal has great connections with all major airlines flying directly into Faro – these can all be booked with our travel provider, Travel Republic.
Which airport should I fly into?
Faro International Airport is the closest airport to the festival. Travel Republic can arrange flights flying directly to the airport from across the UK and many European and African destinations.
How hot is it in Portimao?
The average temperature in July is 25 degrees in Portimao, with 10 hours of sunshine.
Where are the best areas to stay?
Portimao has plenty of accommodation options. You can find the perfect place for you with our travel partner Travel Republic.
Where is the festival site?
The festival site is located on Portimao’s main beach, Praia da Rocha.
Are there cash machines on-site?
There are cash machines across Portimao where you can withdraw Euros.
What currency do I need to bring?
The official currency used is the Euro, which can be bought easily at the bank, the post office or at the airport.